This is a great book on communicating and conflict resolution. It is well-written and the examples communicate the intended points without distracting from the flow of the book.
The concepts in here are invaluable. They are presented in a way where one can start using them quickly in everyday life. For example, the author talks about that good communicators are always scanning to see if the listener feels safe. This sounds easy enough, but is that really something in the forefront of most people's minds? By contrasting what the average person does with what a good listener does, the finer points of emotional intelligence are called out in a way that the reader can can digest and be specific around with respect to goal setting.
This book also presents the basics of a cognitive model of how emotions get triggered and how these emotions are related to needs. This is very important to understand when feelings are running high and the way it is presented, one can apply it to difficult conversations to get at essential needs. Overall, this is an excellent book and I recommend it without reservation.
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The New York Times and Washington Post bestseller that changed the way millions communicate
“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People
“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®
The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:
- Prepare for high-stakes situations
- Transform anger and hurt feelings into powerful dialogue
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Details
- Paperback: 288 pages ( Download PDF :
) - Publisher: McGraw-Hill; 2 edition (September 9, 2011)
- Author: Kerry Patterson, Joseph Grenny, ,
- Product Dimensions: 6 x 0.7 x 9 inches
- Language: English
- ISBN-10: 0071771328
- ISBN-13: 978-0071771320
About the Author
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance. www.vitalsmarts.com
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